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Logon to the SMP with your mail adress and get notified by SMS or mail when a ticket goes to customer action !

Just edit the mail adress or cellphone number of your cellphone (unfortunately only D1 & D2 in germany) in your S-user data and then you become informed automatically!

But for mail notification this feature works worldwide.
You can even logon in the SAP Service Marketplace with your mail adress instead of using your s-user if the mail adress was unique and not used for several s-users.

Further information is available in the note 487366.